Extra INformation

Frequently Asked Questions

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General Event Information

What time do the gates open / event start?

Friday 3:00PM

What time does the game start?

Friday 4:30PM

What time does the game finish?

Friday 8.30PM

Ticketing

Must I bring my ticket to gain entry to the event?

All ticket holders must present their physical ticket to gain entry to the event.Please remember No Ticket, No Entry!

What should I do if I lose my ticket?

If you misplace your ticket, please contact Ticketdirect. Alternatively you can head to the Ticketdirect box office windows (from gates opening) on game day and they can re-print your ticket/s. Please note you will need the credit card used to purchase the tickets.

Is the event allocated seating?

All ticket holders must present their physical ticket to gain entry to the event.Please remember No Ticket, No Entry!

Can we bring our own chairs?

We will allow deck chairs to be brought in but limit their use to allocated areas. These areas are in the General Admission sections: The top, flat area of the embankment / The bottom, flat area of the embankment around the picket fences.

 Can I get a refund for my tickets?

No refunds, however you can give your ticket to someone else if you decide not to attend. Please note if you hold a concession or junior ticket an adult cannot use this ticket.

Will there be door sales?

If tickets are still available they can be purchased via the box office windows (from gates opening).

I have a family zone ticket – what does that mean?

If you have purchased tickets to The Hits family zone, please note this is an alcohol free zone and no alcohol may be consumed in this area; Keep your kids safe in a crowd. Write the contact phone number for an attending adult on their inner forearm, on a wrist band or similar. If they can’t find you, tell them to find a Police Officer or security guard to help.

Is there an age restriction for this event?

No age restriction. Kids are 4-14 years, kids under 3 years are free.

Am I able to go in and out of the event during the game?

You are permitted to leave the event. Pass-outs are available on exit but you must have this pass-out and your ticket/s purchased in order to return.

Will I be allowed in if I have been drinking prior to arrival?

There will be zero tolerance for intoxication. Those who arrive at the gates intoxicated will be refused entry into the event, and patrons who become intoxicated, will be told to leave the venue.

Will there be water available?

There will be free water available throughout the venue. Please make sure you stay hydrated and weather smart by bringing sunscreen, sunhats and a jacket if required.

Can I take food and drink with me into Hagley Oval?

Patrons are permitted to bring a home packed lunch and non-alcoholic beverages which are sealed plastic and no larger than 1.5 litre. These must fit into a soft bag no larger than 300mm deep x 400mm wide. No commercially bought food (e.g. McDonalds, KFC, Burger King etc) may be brought into the venue, but you are welcome to bring small amounts of non-commercially produced food for personal consumption.

What time do the bars open?

Stadium bars will open at 3.30pm

Dress Code

Clothing must conform to reasonable standards of decency. Where a dress code is indicated on the entry ticket, that dress code shall be adhered to.
No bare feet are permitted.
No gang patches are permitted.
In the event of the Patron wearing a costume or other “dress-up” clothing, the clothing shall not be considered obscene or offensive by Event Management Staff.
Strictly no weapons or offensive objects are permitted.

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