Terms & Conditions


“Hot Spring Spas T20 Christchurch Black Clash in association with Heartland” referred to in this document as “T20 Black Clash Event”

Covid-19: The parties acknowledge that, as at the time of purchase, there is a respiratory outbreak caused by Covid-19 that is impacting New Zealand. The parties agree that where it is impossible or impractical for the Event to take place due to any cause or event in connection with Covid-19 pandemic that is not reasonably within the control of the promoter, then the T20 Black Clash Event will be re-scheduled to a new date. The ticket will be valid and transferred to the new Event date.

Should the Event be cancelled the parties will have no further liability to each other, the ticket purchaser will be refunded any monies paid to the promoter less any booking fees paid to the ticket agent and credit card fees paid to the ticket purchasers bank.

Force Majeure:

The parties acknowledge that if the event is re-scheduled due to a force majeure occurrence, then the T20 Black Clash Event will be re-scheduled to a new date. The ticket will be valid and transferred to the new Event date.

Should the Event be cancelled the parties will have no further liability to each other, the ticket purchaser will be refunded any monies paid to the promoter less any booking fees paid to the ticket agent and credit card fees paid to the ticket purchasers bank.


Events company:

This is event is run by Duco Events Australia Ltd

Terms and Conditions are Binding:

Tickets to the Event are sold or given and admission to the Event is granted on the express condition that you are bound by these Event Terms and Conditions and any other rules and regulations issued by the Promoter (Event T+Cs). By purchasing an Event ticket you agree to be bound to the Event T+Cs.

Directions of Event Staff:

You must follow the reasonable directions of Event staff as required and comply with the law at all times during the Event.


Ticket Categories and proof of age on entry:

Infants under 2 years old are free with an adult

Children are aged under 14 years

Adults are aged 14 +

Concession tickets are for student with current valid student ID and for pensioners 65 +

You may be requested ID at gate entry to validate the ticket category of the attendee at the discretion of the gate staff

Event Tickets:

Entry to the Event Site will be granted with presentation of:

– a valid bar-coded ticket; or

– a valid bar-coded print-at-home PDF ticket; or

– a valid bar-coded Passbook ticket (electronic ticket on mobile device),

An Authorised Ticketing Agency means each of: (1) Flicket Ltd (Flicket); and (2) any independent ticketing outlet as authorised and approved by the Promoter.

Lost Tickets or Wristbands: replacement is not available for lost, destroyed or stolen Event tickets unless proof of purchase is presented.


Ticket Restrictions:

You agree not to re-sell Event tickets contrary to applicable laws. Event tickets may not, without the prior written consent of Promoter;

– be re-sold or offered for resale at a premium (including via online auction sites) or;

– used for advertising, promotion or other commercial purposes (including competitions and trade promotions)


– used to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer.

If an Event ticket is used in breach of this condition, the Event ticket may be cancelled without a refund and the bearer of the Event ticket may be refused admission. The Promoter will use reasonable efforts to notify you of such action.


Ticket Purchase Limits:

The Promoter reserves the right to enforce published ticket purchase limits and cancel any tickets obtained above said limits in any one transaction or by any one customer. If you exceed the stated ticket limit, you may have all or any of your order and tickets cancelled without notice by Promoter in its discretion. This includes orders associated with the same name, email address, billing address, credit card number or other information.

Search on Entry:

It is a condition of entry to the Venue that a search of you and/or your possessions may be required at the time of entry to the Venue. If you do not consent to such searches, you may be denied entry to the Venue without refund. Prohibited Items include but are not limited to the list of items at the end of these Event T+Cs and any Prohibited Items will be confiscated. Confiscated items will not be returned, replaced or reimbursed and proceeds from confiscated items (if any) will be donated to a charity. Promoter reserves the right to refuse entry to any persons.

Smoking Policy:

The venue operates with a strict No Smoking policy and you must comply with any such policy.

Photographing and/or Recording of the Event by You:

Personal digital cameras are permitted at the Event. SLR cameras are permitted but professional photography equipment (eg telephoto lenses; any lens over 20cm; any detachable lens) is not permitted without Promoter-issued media accreditation. Event staff will determine in their discretion whether equipment is considered to be professional photography equipment. Photos of athletes and the Event are permitted only on the basis that:

  1. images are only used for private and personal use; and
  2. images cannot be made available for sale and/or public display.

Recording or filming the on-field T20 Black Clash match is strictly prohibited.

Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photos created by unauthorised or prohibited recording, filming or photography.

Recording and Photography of the Event by Promoter:

you consent to be included in official photography, film and sound recordings of the Event and for these recordings to be used by Promoter and/or any of its authorised representatives and contractors in any medium or context without further authorisation by, or compensation to you.


Restricted Capacity:

You acknowledge that there may be restricted capacities at some of the Event’s areas. Once the maximum capacity is reached in these areas there will be no further admissions. Your purchase of a ticket to the Event does not guarantee admission to these areas in such cases.

No Animals:

Animals are not permitted at the Event Site. Service animals are permitted.

No Passouts:

Passouts will not be issued unless otherwise stated.

Your Behaviour:

You must ensure that you and your invitees act in an orderly manner when attending the Event.

Promoter may refuse entry or evict you or any of your invitees if you or any of your party are behaving in a disorderly, offensive or inappropriate manner.


The Event is fully licensed – please do not bring alcohol with you as it will be confiscated and will not be returned. Only alcohol purchased from bars at the Event may be consumed at the Venue. If you wish to purchase or consume alcohol, you must have valid proof of age photo ID. You must be of legal age (18 years) to purchase and consume alcohol on Site. If you are found supplying or buying alcohol for a minor (a person under 18 years of age) you will be evicted from the Event and will be referred to police.

Food and Drink:

The following items are permitted in the Venue:

  • Sealed plastic bottles (up to 1.5 litre in size) containing non-alcoholic beverages for personal consumption.
  • Empty plastic bottles (up to 1.5 litre in size) to be filled using water provided at the Venue.
  • Small amounts of non-commercial food intended for personal consumption.


If you are found supplying, consuming or in possession of illicit drugs you will be removed from the Event Site and will be referred to police.


You are not permitted to display trading signs on the Event Site without prior written consent of Promoter.

Your Personal Information:

Pursuant to your booking, Promoter may need to collect and keep personal information about you including your name, address, credit card or payment details, telephone number and the names of all ticket allocations. Unless you tell us otherwise, Promoter may disclose your contact details to third parties if you elect to receive such information at time of ticket purchase so they can provide you with promotional material about other events and products. Promoter may also need to disclose your personal information as required by law or as permitted under the Privacy Act 1993. If you have any questions about how Promoter will handle your personal information please contact info@duco.co.nz; Please note that all payment information is handled by Windcave (Payment Express) and subject to their T&C, no information on Credit Cards is collected or stored by Flicket Ltd.

Promoter’s Liability:

The services provided by Promoter will be rendered with due care and skill to the extent required by Part 4 of the Consumer Guarantees Act 1993. Apart from such statutory liability, Promoter and the owner and/or lessee of the Event Site will not be liable or responsible for any injury, damage or loss suffered or incurred by you or any person entering or when you enter or are on the Event Site whether caused by the negligence of Promoter or that of the owner and/or lessee of the Event Site (or their respective employees, contractors or agents), whether arising in tort, contract, bailment or otherwise – all such injury loss or damage to person or property is at your own risk.


You agree to indemnify Promoter and owner and/or lessee of the Event Site against any loss or damage.

Promoter and/or Event Site owner and/or lessee may suffer arising out of your negligence or breach of the Event T+Cs.


To the full extent permitted by law, you waive all legal rights of action against and fully release Promoter and owner or lessee of the Event Site (and their respective executive members, directors, officers, employees, volunteers, contractors or agents) from any liability for any loss, damage, personal injury, death, economic loss or consequential loss for any default, failure or negligence (to the extent permitted by law) in relation to entry to and presence on the Event Site.


Entry to the Event Site is at your own risk. Without limiting the generality of this:

To the extent permitted by law, Promoter takes no responsibility for any hearing damage or loss caused by excessive noise or injury caused by your failure to follow Promoter’s directives. In the event of injury or illness Promoter may, at your cost, arrange medical treatment and/or emergency evacuation as deemed essential for your safety.


Any provision of these Event T+Cs which is or becomes unenforceable shall not invalidate the other provisions of these Event T+Cs.

Ticket Name Change:

“For some events, Flicket facilitates the transfer/renaming of ticket(s). For facilitating this transfer/renaming there may be a fee that the new ticket owner has to pay”

“Once you have transferred/renamed your ticket(s) you will have no rights or ownership to the ticket(s) transferred”

Online Ticketing Support: If you are experiencing difficulties with purchasing a ticket or the ticketing page, please

Contact: 9:00am – 7:00pm NZT (Monday – Sunday)

Email: support@flicket.co.nz

+64 27 673 8273


Refund and Cancellation Policy:

The Event is an all-weather event. The Event will take place rain, hail or shine. Tickets purchased for the event are for the T20 Black Clash event not for specific athletes. The Promoter reserves the right to change, add, withdraw or substitute athletes in the Event line-up, vary the advertised program, vary the line-up, vary the date and/or vary the Event Site without prior notification and deny admission to the Event Site (including admission to a particular performance at the Event Site) with reasonable cause. No refunds on tickets except where required by the Consumer Guarantees Act 1993. No refunds or other compensation will be given if an advertised athlete is changed.

Subject to this clause, the Promoter is not liable for any loss, damage or compensation as a result of the Event being cancelled, postponed, relocated or changed for any reason.

The promoter reserves the right to change the date for any reason with the ticket valid and transferable to the new Event date.

Refunds will not be given for any cancelled travel or accommodation related to the change in Event date.

There will be no refund of any unused portion of an Event Ticket if you or your invitees are asked or forced to leave the Event for any of the reasons set out in the Event T+Cs or if you decide not to attend the Event. You are responsible for checking the ticket age categories for the Event. No refunds will be processed if you are denied entry due to not having valid ID for admittance to the Event Venue.


Promoter cares for the environment and community. Please be respectful and place any litter in the bins provided around the Event Site. Be waste and water-wise – thank you.

The following items are not permitted in the Venue and will be confiscated:

  • Alcohol not purchased at the Venue.
  • Animals with the exception of guide dogs.
  • Drink containers with broken seals not purchased at the Venue.
  • Drink containers larger than 1.5 litre.
  • Cans (including aerosol cans), glass bottles and any breakable container.
  • Illicit drugs.
  • Bean bags or inflatable chairs.
  • Dangerous items/weapons – including, but not limited to knives, flares, fireworks and laser pointers.
  • Skateboards, roller blades, roller skates, scooters and bicycles.
  • Umbrellas within public seated/embankment areas.
  • Sound amplifying devices including whistles, loudhailers, air horns or similar devices.
  • Musical instruments unless pre-registered with Event Management Staff.
  • Prams and strollers within public seated/embankment areas.
  • Hard chilly bins and/or picnic hampers.
  • Flags, banners, etc. that may, at the sole discretion of the Event Management Staff, be considered too large or contain profanity or messages that could be deemed offensive. In all cases flag poles must be limited in length to no more than one hand width wider than the associated flag/banner.
  • Photographic, video or audio recording equipment for any purpose other than private non-commercial purposes, which may include, without limitation, video and/or audio recorders, camera tripods, monopods, selfie sticks or lenses with a total focal strength of greater than 200mm and commercial digital video equipment. The Event Management Staff will, at their sole discretion, determine whether or not an item is intended for personal or commercial use.
  • Any other item which the Event Management Staff (at their sole discretion) deems to be a prohibited item which may be a danger to, or inconvenience any other patron.

The following items are permitted in the Venue:

  • Sealed plastic bottles (up to 1.5 litre in size) containing non-alcoholic beverages for personal consumption.
  • Empty plastic bottles (up to 1.5 litre in size) to be filled using water provided at the Venue.
  • Small amounts of non-commercial food intended for personal consumption.
  • Soft chilly bags smaller than 20L.
  • Deck chairs – to be used in the designated areas only.
  • Prams and strollers within designated areas.
  • Thermos flasks

T20 Black Clash

Hot Spring Spas presents T20 Black Clash in assoc. with Heartland

Hagley Oval
57 Riccarton Avenue
Christchurch, NZ

Ticket enquiries

Ph: 09 214-2183
Email: support@flicket.co.nz

Media, corporate hospitality or sponsorship enquiries:

carlena.limmer@ducoevents.com / + 64 21 930-480

Marketing enquiries:


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